Veronique Thomas's Page

Veronique Thomas

5778 Wells CircleStone Mountain, Georgia 30087

(678) 613-9431 – veroniquethomas@gmail.com

EDUCATION

Bachelor of Science in Business Administration/Technical Management
DeVry University – Decatur, Georgia
Graduation: October 2010
GPA 4.00/4.00 Summa Cum Laude

A positive-thinker, results-oriented, and team-spirited Administrative/Events /Executive Support Professional recognized for proactively exceeding organizational mandates over the past 14 years in diverse work environments.

CORE STRENGTHS

Communication skills (verbal & written) Project and assignment management
Interpersonal and relationship-building skills Sales and marketing support
Staff training, development, and empowerment Time management-deadline sensitive
Document control-information processing Customer service and client retention
Computer Skills: Windows, MS Office (Word, Excel, PowerPoint, Outlook), Publisher, and Internet Research

PROFESSIONAL EXPERIENCE

Service Employees International Union (Washington, DC) 2006-2008

Position: International Labor Organization Representative
Assigned to several campaigns in promoting collective fairness for city and county workers, security officers, childcare providers, school support staff, and homecare workers; experiential knowledge in both internal and external organizing, house visits and leadership identification, database management; creative organizing in traditional communities, with a consistent emphasis on global socioeconomic change; short rotations in diverse communities.

• Organized rally of over 200 people in Washington D.C.
• Trained new organizers on campaign specifics
• Consistently hit quotas

World Financial Group (Duluth, Georgia) 1999-2005

Position: Office Administrator/ Event Planner
Performed a wide variety of office support functions including customer service, preparing product information, and compiling data using Excel, MS Word, Access, and other software; communicate effectively, successful in meeting deadlines; handled agent/client relationships; oversaw planning of all company events and meetings; arranged dinners, brunches, luncheons, and receptions for groups of 75 or more; established and maintained rapport with clients.
• Assisted with special programs- Diversity Training, Quality Control Training, and Employee Recognition Award
• Was Employee of the Month May 2003
• Trained new employees on agent documentation

MCI (Newport News, Virginia) 1996-1998

Position: Bay Supervisor
Sold long distance service to non-existing MCI customers met bimonthly quotas; kept bay motivated using team organizational skills; managed/supervised a staff of 10 workers.
• Recruited and training of customer service representatives.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
• Assisted in the development of new policies and procedures.

Payless Shoe Source (Savannah, Georgia) 1994-1996

 
Position: 1st Key Holder
Opened and closed store; time sheet request and money management; inventory
• Placed orders to restock merchandise and handled receiving of products
• Extensive work with visual standards and merchandising high-ticket items
• Integrated new register functions